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Welcome to the V.I.P. Zone (Your Personalized Information)

Request your V.I.P. code to shop online, access the full catalog of products with prices already confirmed to your company and personalized resources and purchasing statistics that will help you manage your supplies.

Discover all the benefits of your V.I.P. Zone®

  • Comprehensive online order entry module with saved shopping cart
  • Automated order entry from a previous order or quote
  • Order confirmation sent via email
  • View the product catalog showing your prices, as submitted by your customer service representative or advisor
  • View the status of your open orders
  • View your order history, by delivery site
  • View detailed statistical reports, including your purchases by delivery location
  • View your account status, including balances, statements and invoice printing
  • Access to our information bank including:
    • Material Safety Data Sheets (GHS) on all chemical cleaners
    • Detailed parts diagrams for equipment
  • Quick start-up tips and troubleshooting on equipment

Frequently asked questions about the V.I.P. Zone and online shopping (FAQ)

to configure your user code according to the information you will provide us. If you are not already a customer, simply fill out the online customer file request form (company name, shipping address, etc.), and we will contact you to complete the opening of your file and also send you your V.I.P. code.

Simply complete the V.I.P. code request form. If you are already a customer, you will receive your V.I.P. code within 24 working hours. From that moment on, you will be able to place your orders online 24/7, as if you were communicating with our customer service department. All orders received via our website are reviewed by our customer service team so that we can intercept any potential shipping address or product code errors based on your shopping habits. If in doubt, we will contact you before processing your order.

Of course, if you are logged in with your V.I.P. code, you will be able to add to your shopping cart as you think of a missing supply. Once ready, a few days later, you’ll just have to complete the order. Your cart will be saved until you submit your order.

Of course, it is very easy to repeat a previous order or even better, to create a sample order of the products you regularly buy.

Many customers appreciate the ability to create a sample order of all the products they buy from us, and then simply indicate which of the products on the list to order and the quantity per product, then complete and transmit the order. A sample order reduces potential product code errors, and greatly simplifies purchasing, especially if more than one person in your company can place an order with Larose. Need additional help? Please contact us. We will be happy to help you.

When you are logged in with your V.I.P. code, you can view an invoice from a previous purchase for reference or even a quote made for you. Of course, you can reach us by chat, email and phone if you prefer.

Not necessarily, it happens quite regularly that manufacturers modify product codes, or replace a product, accessory or equipment by an improved version that carries another product code. When in doubt, contact us.

Also, even if thousands of products are in our online catalog, we have access to a large number of suppliers and products that may not be on our website at the moment. Please contact us. If the product still exists, chances are we have it or can find it for you.

When you select a product from the product catalog, you will find a short description. Clicking on the list, on the product image or on the underlined product code will take you to the product page, with a detailed description and various links to the technical data sheet, safety data sheet or video or any other information available for the product. Note that you will need to be logged in with your V.I.P. code to access the MSDS for the cleaning product.

If it is easier for you to charge your frequent purchases to the company account, simply complete the account application form, making sure to include all the required information and your application will be processed quickly. Note that account openings with margins are subject to credit approval. The time it takes to receive the information varies depending on the financial institution you are dealing with. Typically, an account opening is completed within 5 business days. If your first purchase is urgent, it is preferable to pay upon receipt of the merchandise, pending your account opening for future purchases

We assume the shipping costs for orders over $350 to be delivered in the greater Montreal area or in the greater Quebec City area.
Outside of these regions, we assume the shipping costs for orders over $550.

An FCA freight surcharge is applicable on each order. Rates are revised quarterly according to the FCA’s rate schedule available at Contact a consultant for more information.

We process all orders, large and small. When an order is below the minimum amount for free delivery by region (above), we must charge a $25 processing and handling fee.

We maintain a large inventory of products and supplies in our Laval and Quebec warehouses. Products are available for same day pick-up in store, or delivered to your site within an average of 48 hours.
In the current pandemic context, our delivery times may occasionally be longer.

Non-inventory merchandise is normally received within 4 to 7 days, except for special order items, which vary in length. In this case, we will be able to provide you with an estimated delivery time after your request has been processed.

Do you have an emergency or special need?
We are pros at making things happen to make your life easier.
Just contact us!

V.I.P. Code Request Form